We want to ensure that you are completely satisfied with your purchase. Therefore, we offer a return policy that allows you to return your order within 30 days of receipt.

Return Conditions

• Return Period: You have 30 days to return your product, starting from the day of receipt.
• Product Condition: Returned items must be unworn, undamaged, and in their original packaging so they can be resold.
• Exceptions: Certain items are excluded from return, including:
  • Hygiene products such as underwear, bras, tights, and cosmetics
  • Custom-made or personalized products
  • Items that cannot be returned due to their nature

Order Cancellation

You can cancel your order at any time before it has been shipped. Simply contact our Customer Service at info@morganandmadison.com and we will cancel it for you. Once an order has been shipped it can no longer be cancelled, but you are welcome to return it under our 30-day return policy.

Return Process

1. Return Request: Send an email to info@morganandmadison.com to request a return. Provide your contact information, order number, and include clear photos or videos of any defects or damage.
2. Return Shipment: Once your return is approved, you will receive instructions on how to return the items. Ensure that the items are returned in perfect condition and meet all the return conditions. If items are dirty or damaged we cannot provide a full refund. Instead, our team will provide you with a store credit, or when the items are really damaged these will be sent back to your home address.
3. Shipping Costs: Customers are responsible for return shipping costs, which will not be refunded.
4. Proof of Shipment: Don't forget to send us proof of shipment via email, preferably by replying to the previous email conversation.
5. Return Address: We work with international partners and process orders directly from our warehouse. This means returning products will be done through our overseas warehouse. Due to this setup we can keep prices sharp, but this means we can't offer prepaid return labels. Address details can be requested through our Customer Service at info@morganandmadison.com. They will determine which address can be used for returning the product.

Damaged Products

If a product is damaged upon receipt, we will offer you a free replacement. Please make sure to submit photo or video evidence clearly showing the damage.

Refund

Refunds for damaged items, or items which are not to your liking, sometimes do not have to be returned to our warehouse. Please contact our Customer Service team at info@morganandmadison.com for return instructions.

Unsatisfied with the quality of our products? We always offer a 100% Money Back Guarantee on the product price.

Declining a Parcel at the Door

If you choose to decline a parcel at the door, please note that a $25 handling fee will be applied. This fee covers the additional processing and manual checks required by both our team and our logistics partners. The amount will be deducted from your refund once the package has been successfully returned to our warehouse.

Returning an Unopened Parcel

If you accept the parcel at the door but decide not to open it and wish to return it, this will be treated as a regular return. In that case, our standard return policy and instructions apply, including any applicable return shipping costs.

Notes

• We are not responsible for incorrect addresses or issues during the shipping process.
• We reserve the right not to issue a refund if the return conditions are not met.
• Please note that, if applicable, your items may need to be returned to one of our warehouses, which may be located abroad depending on where the item is in stock.

Morgan & Madison
65 Warren Ave, Colorado City, AZ 86021, United States
www.morganandmadison.com
info@morganandmadison.com